We Respect Your Privacy:
ANY AND ALL information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
All orders on our site are encrypted using Secure Socket Layer (SSL) technology- they are one of the most prevalent and secure systems online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal and credit card information. So you can be rest assured that your personal and credit card information is protected when transmitted online. For your protection, We do not keep any credit card numbers on file.
Your information will not be stored for future orders and you will have to fill in your information each time you order with us. You will be asked for your shipping address, billing address and credit card information each time you "check-out" with us.
Most orders are shipped same day.
If an item must be back ordered, you will receive notification with your shipment. All back orders will automatically be canceled five weeks after the order date unless we are notified by the buyer to keep the back order active.
Refusal and Returns:
All Customers Must Have A Return # before Returning or Exchanging an Order. Orders returned without a Return # Or Orders Refused incur a 25% restocking fee.
Special Orders/ Club Orders:
Due to the Exclusive nature of a Special order , There is a 50% cancellation charge on all Special orders. Special Orders are non Returnable or refundable. We consider all Club Orders or Orders over 5 pieces of any one Style a Special Order if not Placed by a Registered Dealer. Also a Special order is a order with special instructions/ Custom Work. Special Orders can Take up to 21 Days to Complete Depending on the Time of Year.
OUR RETURN & XCHANGE POLICY:
1) You Must email us at firstname.lastname@example.org For Return and XChange Authorization form. Packages sent without one will be Charged a 20% Restocking Fee.
2) There is No charge for Stock Item X-Changes except for Size Charge and Postage
3) A request for return for refund must be made within 15 days of receipt of your order. Unless the returned item is defective, you are responsible for return shipping charges, item is subject to inspection to verify it is new and unused. 4) All Returned items are subject to a 25% restocking fee. Shipping Charges are not refundable. 5) There is NO Exchanges or Returns on Orders deemed special orders.
Our lifetime guarantee "Guaranteed 4 Life" covers the workmanship and materials on all of our American made chaps, jackets, vests and pants as long as you own them. This includes any problem with snaps, zippers, seams and grommets that arise due to normal use of the garment. If you have any problem please e-mail us or call 1-800-643-3321. We will arrange to have your garment sent back to us. Our guarantee does not cover the liner or any hardware attached to the liner. Any garments that have been abused (accidents, knife fights,altered,or failure to properly maintain the garment) will not be covered. Gloves and and items in our accessories section are not covered.Garments that have had pins or patches installed can be repaired but not replaced.We Can Also Replace your Lining of any age Leather at a minimal charge.